Willow Bay (the “Company”) has a strong commitment to providing excellent service to all of our customers and visitors of this website, including respecting your concerns about privacy. We understand that you may have questions about how this website collects and uses the information that you provide to us. We have prepared this statement (“Statement”) to inform you of the privacy principles that govern this website. Your trust and confidence are our highest priority.

If after reviewing this Statement you have any questions or privacy concerns please send an e-mail to https://willowbay.com/contact/ or send a letter to:

Website Privacy
Att: Director of Brand
2024 Corporate Centre Drive
Myrtle Beach, South Carolina 29577
United States

?‍? Privacy of user information

We collect only the pertinent information necessary to enroll you as a member or process your transactions. We do not otherwise sell, rent, or give away your information to unrelated third parties except in cases where you specifically request it or approve it, however, we may share your contact information with our affiliate partners and their subsidiaries who may engage in marketing, advertising and promotional activities. Note however that you will never be tricked into signing up for anything. Options to receive more information will always be clearly explained to you and your participation in any promotion is optional.

? Travel and other Services and Products

To provide you with a single source for purchasing travel services and discounted products and services, we have entered into agreements with select reputable industry partner companies that provide inventory/services directly or aggregate inventory/services from suppliers. If you choose to make a booking on this website, it is necessary for you to provide personally identifiable information to execute the purchase. This information is then provided directly to or through our partners to the suppliers (e.g., resorts, cars, cruises, golf courses) for processing. By contract, these parties and suppliers that we deal with directly are required to keep your personally identifiable information secure while processing your transactions. Once you have initiated a transaction with a supplier, your personally identifiable information may be subject to that supplier’s privacy policy. The Company has no control over suppliers’ privacy policies and practices.

? The Use, Storage and Security of Information

Our website uses “cookie” technology. “Cookies” are encrypted strings of text that a website stores on a user’s computer. Our website requires the use of a cookie throughout the online reservation process. Without cookies we will not be able to keep information you enter on multiple pages together. For example, unless the Company can remember the dates you used in your resort search, we will not be able to check availability. Cookies also enable us to customize our website and offerings to your needs and provide you with a better online experience on the Company.

We do not use cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with the Company. Cookies do not corrupt or damage your computer, programs, or computer files.

You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality and access certain content on our website.

? Third-Party Services

The Company is engaged with third-party servicers in order to perform some of the services related to payment processing. The Company may disclose your personal information to third parties, as may be required, in order for us to provide you access to services related to payment processing. Only information that is directly relevant and necessary to process your transactions will be shared.

The Company partners with third-party payment processors in order to facilitate payment for certain services and goods found on the Company’s website. The Company may disclose your personal information to third-party payment processors for the following purposes:

  • to facilitate the processing of payment cards used to process your payment
  • to provide assistance in resolving disputes (e.g., billing or transactional disputes)
  • to prevent, detect, mitigate, and investigate potentially illegal acts, fraud and/or security breaches

As stated above, we do not disclose your personal information to third-party payment processors for their marketing and advertising purposes.

? Conditions of contact by the Company

As a registered Company user and after you process your online booking, you’ll receive our e-mail newsletter and any other offer information that you request. You may receive e-mails associated with your activities on the site such as travel confirmations, updates to your itinerary, and information associated with other trips you have taken or requested as an answer in response to your inquiry. You may also receive communications via Text Messaging Service, including multiple reoccurring messages (messaging and data rates may apply). Customize your message-based interactions by replying to messages with keywords:

  • “STOP” to opt out of the messaging service;
  • “RESUME” to opt back in; or
  • “HELP” to receive assistance with the messaging service.

As mobile access and text message delivery is subject to your mobile carrier network availability, such access and delivery is not guaranteed. Consent to these terms is not a condition of purchase.

? Advertising and third-party links

Some the Company advertisers, affiliate partners and their subsidiaries may request information directly from you, or link to sites that do so. We do not endorse or have control over content or policies of third-party websites.

The Company is only responsible for the privacy policy and content of this website. We are not responsible for the privacy practices or the use of cookies on websites that you have accessed this Website from and to the non-Company websites that you may access from this website.

? Information Accuracy or Opt-Out

We are interested in maintaining the most current and accurate information about each of our visitors and customers. If you have provided personal information to us in the past and have moved or changed email addresses, please let us know. If you would like to stop receiving communications or services feel free to email us at https://willowbay.com/contact/ Please put “Remove” In the subject line.

? Questions or Concerns

If you have any questions, please contact us using our contact page located at the following link. Contact Page